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Legal

Refund Policy

Last updated: 27 May 2026

1. Digital Service — Immediate Provision

Equine Notion is a digital content and service platform. All services are delivered digitally and begin immediately upon your explicit request, in accordance with EU Consumer Rights Directive 2011/83/EU Article 16(m).

2. Waiver of Right of Withdrawal

At the point of purchase, you are required to:

  1. Expressly request that the service begins immediately.
  2. Acknowledge that you lose your 14-day right of withdrawal once the service has been fully provided.

Both consents are recorded with timestamp, IP address, and user agent as required by EU law.

3. Free Seven-Day Field Reading

The Field Reading is a complimentary service. No payment is required and no refund applies. The right of withdrawal expires upon delivery of the seventh and final reading.

4. Monthly Subscriptions (Observation, Pattern, Integration)

  • Each billing period constitutes a complete service delivery cycle.
  • Cancellation takes effect at the end of the current billing period.
  • No partial refunds are issued for unused days within a billing period.
  • Service access continues until the end of the paid period.

5. Additional Tiers

If additional membership tiers are introduced in the future, the same cancellation and refund terms as monthly subscriptions will apply unless otherwise stated.

6. Exceptional Circumstances

In cases of demonstrable technical failure where the service was not delivered as described, Sillion B.V. may, at its sole discretion, offer a credit for the affected period. This is not a contractual right but a gesture of good faith.

7. How to Cancel

You may cancel your subscription at any time:

  • Through your account dashboard
  • By emailing support@equinenotion.com

Cancellation is confirmed via email within 48 hours.

8. Contact

For questions regarding refunds or cancellations:
Email: support@equinenotion.com

Model withdrawal form

If you wish to withdraw from your contract, you may use the model form below. You are not required to use this exact form.

To Sillion B.V. (Equine Notion), Voordesdijk 12, 7475 NW Markelo, The Netherlands:

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:

  • Service ordered: __________
  • Order / invoice number: __________
  • Ordered on: __________
  • Name of consumer(s): __________
  • Email address: __________
  • Signature (only if this form is submitted on paper): __________
  • Date: __________

You can submit this form using the “Cancel / withdraw from this order” option on your order confirmation page, or by contacting us.

This document is provided by Sillion B.V. as part of its official terms governing the Equine Notion service. For specific legal questions, please consult a qualified attorney in your jurisdiction.