Terms of Service

1. Provider

Sillion B.V.
Voordesdijk 12, 7475 NW Markelo, The Netherlands
KVK: 90687469
VAT: NL865409808B01
Email: support@equinenotion.com

2. Current Services

Equine Notion currently offers individual services that may include:

• Private Initial Review as an optional entry route into one selected Equine Notion field.
• Problem Advisory, Coexistence Design and Equine Dialogue.
• Priority Situation Chat where the service is enabled and the customer meets its market and language conditions.
• Private On-Site Consultation for eligible business or professional customers.
• Other one-time or fixed-access services only when they are shown as available for new purchase on the website and at checkout.

Services that are no longer offered to new customers may still appear in historical orders. The terms and order snapshot recorded when such an order was created continue to govern that historical order.

3. Scope and Boundaries

Equine Notion provides private analysis, education and advisory work concerning horses, human-horse relationships and living conditions. Unless a specific service expressly says otherwise, Equine Notion does not:

• diagnose disease, prescribe treatment or replace a veterinarian or other regulated professional;
• provide an emergency response service;
• certify that a horse is safe to ride, handle, breed, transport or use for a particular activity;
• guarantee behavioural, health, competition or relationship outcomes;
• present an inference, interpretation or hypothesis as if it were a directly observed fact.

4. Prices, VAT and Payment

The current price for each service is shown before an order is submitted. The server recalculates the applicable service price and tax treatment when the order is created, and the resulting net amount, VAT amount and total are stored with the order. A later website price change does not alter an existing order snapshot.

The payment method available for an order is the method shown and acknowledged at checkout. A newly created order is recorded as awaiting payment. Payment is not treated as confirmed until Equine Notion records confirmation of the received payment.

Any reduction or continuation credit is applied only where its stated eligibility conditions are met and it is recorded on the order. No unrecorded discount or deduction forms part of the contract.

5. Order and Service Start

The online order process requires you to:

1. select the service and provide the requested customer, billing and case information;
2. review the displayed price, VAT treatment and payment method;
3. accept these Terms and any service-specific statutory withdrawal declarations that apply to the order;
4. submit the order successfully.

The contract date is recorded when the order is created. Submission of an order does not by itself mean that bespoke advisory work has begun. For ordinary advisory work, performance begins only after payment has been confirmed and the case is moved into the research or performance stage. Priority Situation Chat is the specific exception in the current system: after payment confirmation its service period is created server-side and the chat becomes active. Any other service-specific start rule is the rule shown for that service before purchase.

6. Statutory Withdrawal and the Core-Service 14-Day Full-Refund Policy

Consumer statutory withdrawal rights depend on the customer type, billing country, applicable law, contract date, service state and any valid request for early performance. Where the current checkout identifies a statutory cooling-off regime, the order records the applicable deadline and any required declaration. Business orders are not processed as consumer statutory-withdrawal orders.

• For a private-consumer order of Problem Advisory, Coexistence Design or Equine Dialogue, Equine Notion additionally applies a 14-day full-refund policy measured from the recorded contract date. If the customer cancels within that period, the full recorded order amount is refunded even if work has started or a substantive output has already been delivered during the period.
• No Initial Report, reanalysis, learning stage, follow-up stage, staff-time estimate, completion percentage or later catalog price is deducted from a refund under that core-service policy.
• The 14-day full-refund policy does not shorten, remove or otherwise change the contracted service schedule, number of reanalyses, follow-up stages, access period or final deliverable. Those service commitments remain exactly as sold unless the customer validly withdraws or cancels within an available right.
• Where applicable law requires an express request before performance may begin during a statutory cooling-off period, checkout records that request and any legally required acknowledgement. The separate Equine Notion full-refund policy does not reduce a mandatory statutory right.
• Priority Situation Chat is not covered by the core-service full-refund rule and retains its service-period treatment where applicable law permits proportionate payment. Private Initial Review remains a separate service and is not treated as a component price of a core service.

An eligible customer may use the online withdrawal function or the model withdrawal form. Using the online function must not require creation of a new account. A completed withdrawal or qualifying 14-day cancellation stops the affected service and any remaining delivery, follow-up or access obligations for that withdrawn order, subject to mandatory law.

Open the online withdrawal page · View the model withdrawal form

7. Refund Calculation, Day-15 Cutoff and Future Orders

When a refund is due after payment, the calculation uses the net amount, VAT amount and gross total stored with the original order. Current website prices are not used to reconstruct a historical refund. The refund itself is then sent manually and recorded by Equine Notion; submitting an online withdrawal does not mean that the bank or payment transfer has already been completed.

• For a qualifying private-consumer Problem Advisory, Coexistence Design or Equine Dialogue cancellation within 14 days from the contract date, the refund is the full recorded order amount.
• After the 14-day core-service policy window has ended, Equine Notion does not offer cancellation or refund merely because the customer has changed their mind. This does not limit mandatory rights or remedies concerning non-delivery, defects, incorrect charging or another legal ground.
• If a substantive part of that purchased core service has already been delivered when Equine Notion grants the full 14-day refund and records it as due, Equine Notion will not accept a later private-service order from the same customer. This rule takes effect when that cancellation/refund entitlement is recorded; the actual bank transfer may follow manually. Cancellation before substantive delivery does not trigger this future-order rule.
• For Priority Situation Chat, the current proportional calculation uses only the contractual service window of 10:00–22:00 Europe/Amsterdam and only when a valid early-start request and machine-verifiable service period exist.
• If an eligible order has not been paid, withdrawal or eligible cancellation cancels the obligation without creating a payment refund.

The future-order rule is an Equine Notion acceptance rule for later voluntary contracts; it is not a condition requiring a customer to waive reviews, complaints or other lawful expression. Outside an applicable withdrawal or contractual refund right, questions about non-delivery, incorrect charging or other defects should be sent to support@equinenotion.com.

8. Cancellation, Duration and Renewal

Current direct-order Equine Notion advisory services are one-time or fixed-duration services rather than automatically renewing subscriptions. The service duration and delivery schedule shown for the selected service remain unchanged by the 14-day refund policy.

• Where a statutory withdrawal right or the core-service 14-day full-refund policy is available, use the withdrawal process described above.
• After the core-service 14-day change-of-mind period has ended, no voluntary change-of-mind cancellation or refund is offered for that order, without prejudice to mandatory legal remedies.
• For other cancellation requests, contact Equine Notion in writing so the applicable order status and service terms can be checked.
• A service does not renew automatically merely because a report, portal or follow-up period ends. A new order or an expressly agreed continuation is required.

Historical services purchased under an older recurring or fixed-term model remain governed by the terms recorded for those historical orders; they are not converted into a current service merely because this page has changed.

9. Delivery, Access and Follow-Up

The delivery method, scheduled reanalyses or learning stages, follow-up scope and access period shown for the selected service form part of the order. Current advisory reports may be delivered through a private web report or other written digital delivery. Priority Situation Chat is delivered through the private site chat during its recorded service period. Private On-Site Consultation is delivered at the agreed location and booked time.

Where a service includes a defined follow-up period or number of further written reviews, that scope remains the scope sold for the selected service. The 14-day refund policy does not convert later stages into complimentary extras and does not remove them from the paid service. If an order is validly withdrawn or cancelled and refunded under the applicable process, remaining delivery, follow-up and access for that order end when the withdrawal or cancellation is recorded, subject to mandatory law.

10. Customer Responsibilities

You must provide information that is accurate to the best of your knowledge and promptly identify material errors in information supplied for the analysis. You are responsible for deciding when veterinary, emergency, legal, tax or other regulated professional assistance is required.

You must not upload material that you have no right to share. Account credentials and private report access must be kept secure and must not be transferred to another person except where the service expressly permits shared participation.

11. Analysis, Human Review and Digital Tools

Equine Notion may use software, structured knowledge resources and artificial-intelligence tools to assist research, organisation, comparison or drafting. Current private advisory work is reviewed and delivered through the Equine Notion service process rather than being represented as an autonomous veterinary, medical or safety decision system.

Where an output distinguishes observation from interpretation, that distinction must be respected. A conclusion may remain uncertain where the available material does not justify certainty.

12. Intellectual Property and Personal Use

Unless otherwise stated, Equine Notion reports, text, frameworks, graphics and other original materials are owned by Sillion B.V. or used under licence. Purchasing a service does not transfer those intellectual-property rights.

A customer may use the delivered material privately for the purpose for which it was supplied. Reproduction, resale, publication, commercial redistribution or creation of derivative commercial products requires prior written permission unless applicable law provides otherwise.

13. Liability, Applicable Law and Mandatory Rights

Equine Notion is an advisory and educational service within the scope described above. Nothing in these Terms excludes liability or customer rights that cannot lawfully be excluded. No clause should be read as removing a consumer's mandatory protection under the law applicable to that consumer.

Subject to mandatory consumer-law rules, these Terms and Equine Notion orders are governed by Dutch law. Any jurisdiction clause applies only to the extent permitted by the mandatory law that applies to the customer.

14. Changes and Contact

These Terms may be updated for future orders when services or law change. An update does not retrospectively replace the price, consents, service scope, refund-policy snapshot or other immutable order data already recorded for an existing order. Questions about these Terms may be sent to support@equinenotion.com.

These Terms describe the current Equine Notion service and ordering system. They do not limit rights that applicable mandatory law gives to a customer.